Smart Interactive IVR Menu
Quickly Deploy Conversational IVR with AI—No Code, No Hassle.
Powerful and Easy-to-Use Self-Service!
Conversational IVR: What It Is and How It Works
A Conversational IVR is an intelligent voice response system that uses AI to interact with customers in a natural, human-like way over the phone. Unlike traditional IVRs that rely on rigid keypad inputs, a conversational IVR understands spoken language, allowing callers to express their needs freely and intuitively.
Powered by Natural Language Processing (NLP), it can interpret voice commands, identify intent, and respond in real time using Text-to-Speech (TTS) and Automatic Speech Recognition (ASR) technologies. This enables the system to guide callers through dynamic menus, offer personalized responses, and resolve requests without human intervention—improving the customer experience while reducing call handling time.
1. Create Menu
Create the navigation tree with all the options you want to offer to your customers.
2. Choose Message
Select pre-recorded messages, text for TTS or Voicebot interactions.
3. Send Calls to IVR
Route your incoming calls to the IVR as the first line of customer support.
4. Use Reports
Your IVR can generate detailed reports on IVR usage for each customer call.
More Amazing CX Features
Enable the features you need to deliver self-service experiences that automate inbound call handling. Leverage voicebots powered by Text-to-Speech (TTS) and Automatic Speech Recognition (ASR) to enhance customer experience and reduce operational costs.
AI with ChatGPT
Connect your customers with ChatGPT AI and use trained assistants to engage in conversations on specific topics.
Text to Speech
Activate an AI-Powered TTS to Convert Text to Speech with a Natural Human-Like Voice
AI Speech Analytics
Decision-Making
Analyze customer responses and make dynamic decisions as needed during the call.
Business Hours
Enable schedules and calendars to adjust customer service based on the date and time of the incoming call.
Route Calls
Decide when to route the call to another IVR, an agent, or an advanced query script.
Up to 90% Faster
Achieve up to 90% faster response times using conversational IVR
Up to 90% Savings
Save up to 90% on customer service operations with self-service tools
Data Storage
Store user responses to track behavior and generate detailed usage analytics.
Authentication
Enable user authentication to deliver personalized menu access and service options.
Custom Services
Seamless Transition from Voice Call to WhatsApp
Omnichannel support truly becomes versatile when communication channels can be seamlessly integrated. Continue a voice call from your IVR directly to your customer’s WhatsApp without interruptions, ensuring smooth and continuous service.
Make your customers feel comfortable and never lose a potential lead. All of this is possible with our fast, simple, and no-code automation system.
* Some features are optional and/or require additional service subscriptions, like TTS, ASR, or Voicebots.
