Audara: A Real Alternative to Genesys, Five9, and NICE
29 June, 2025
For years, the Contact Center as a Service (CCaaS) industry has been dominated by a handful of global providers. Genesys, Five9, and NICE set the standard for omnichannel experiences with artificial intelligence, automation, and scalability.
Today, however, the landscape is shifting. Audara is no longer a future promise—it is a proven Genesys alternative and Five9 alternative that competes head-to-head with these industry giants, offering a modern platform designed to transform customer experience.
Below, you’ll discover why more and more leading organizations are choosing Audara as their primary CCaaS solution.
A Comprehensive Omnichannel Contact Center Platform With Integrated AI That Grows With You
Audara delivers a consolidated omnichannel contact center platform with integrated AI that connects voice, WhatsApp, live chat, email, and social media in a single solution.
You can also integrate advanced channels like video with live recording and supervision, and leverage robust VoIP telephony with ACD, predictive dialers, smart queues, and unlimited Smart Menus—all managed from an intuitive web panel.
From customer service operations with dozens of agents to large-scale contact centers handling thousands of daily interactions, Audara lets you manage every channel seamlessly, with full traceability and real-time reporting that includes COPC-compliant metrics and KPIs.
Best of all, the average customer retention exceeds 4 years—a clear indicator of trust and operational stability on par with any global provider.
An AI-Powered Contact Center Solution for Enterprise Scalability
Unlike many platforms that offer AI as an optional feature, Audara makes artificial intelligence an essential part of the experience:
- Live and post-call transcription with high multilingual accuracy.
- Emotion analysis and speech analytics to detect risks, opportunities, and satisfaction levels.
- Automatic compliance engine that simplifies audits and quality management.
- Intelligent Copilot that allows agents to select any phrase from a conversation and instantly get answers from knowledge bases or generative AI assistants.
In addition, Audara includes AI Quality Assurance for automated audits, retrieval-augmented generation (RAG) style capabilities that enrich responses with information from your own repositories, and options to integrate with advanced AI models such as ChatGPT.
This combination of capabilities positions Audara as the AI-powered contact center solution for enterprise scalability, perfectly suited for companies seeking more than a standard CCaaS platform.
AI-Powered
Voicebots
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Cloud-Based CCaaS With Advanced Voicebots and Automation
Seamless Two-Way CRM Integration
Efficiency no longer depends on developers. With Audara, any team can design and launch chatbots and voicebots that combine complex logic with artificial intelligence:
- Drag-and-drop visual editor to create conversational flows in minutes.
- Retrieval-augmented generation (RAG) that connects AI to your own information repositories.
- Native integrations with HubSpot, Zoho, Salesforce, and any system via API to automate end-to-end processes.
You can also configure custom Smart Menus, Blaster campaigns, and satisfaction surveys like CSAT, NPS, or FCR, all within the same platform.
And now, thanks to its latest innovations in voice automation, Audara is a cloud-based CCaaS with advanced voicebots and automation, enabling:
- Natural conversations with advanced language capabilities that understand complex intents and real-time context.
- Integration with leading AI engines such as OpenAI and Google Cloud for response generation and language analysis.
- Hybrid deployments, where a voicebot can transfer the call to an agent with all gathered information and keep the conversation history unified.
- Granular control over conversational flows, with business rules and sector-specific training.
This unmatched flexibility is one of the reasons why organizations looking for a Genesys alternative or a Five9 alternative are increasingly migrating to Audara as their preferred CCaaS solution.
One of the main challenges when deploying CCaaS is data synchronization. With Audara, you can keep your external CRM and internal records perfectly aligned:
- Bidirectional record updates.
- Unified contact histories.
- Integrated reports consolidating real-time metrics.
This means you don’t have to choose between replacing your current systems or duplicating information—everything works together transparently.
Expertise, Support, and Proximity That Make a Difference
Adopting a world-class CCaaS shouldn’t mean rigid contracts and distant support. With Audara, you benefit from an agile service model tailored to your region and expert guidance every step of the way:
- Fast implementation and personalized onboarding.
- Technical support with guaranteed SLAs, including Plus, Extra, or Premium 24/7 support via chat and phone.
- The ability to evolve as your operation grows, with API access, customized security, and feature personalization.
Results That Speak for Themselves
Companies that have chosen Audara are already seeing measurable results:
- Up to 30% increase in agent productivity.
- 25% reduction in average response times.
- Customer satisfaction and NPS improvements of more than 15%.
And while performance is critical, cost efficiency matters too. Many organizations find that Audara delivers these results at a significantly lower total cost of ownership compared to Genesys, Five9 or NICE, helping them reduce licensing and operational expenses without compromising capabilities.
These figures aren’t promises—they are proof that Audara is the best Genesys and Five9 alternative for customer experience, combining a modern platform with proven results.
The new generation of contact centers needs more than traditional solutions—it requires true omnichannel capabilities, deeply integrated AI, and effortless automation.
Audara isn’t the alternative of the future—it is the cloud-based CCaaS with advanced voicebots and automation that competes today with global leaders and is redefining how organizations manage the customer experience.
If your organization is looking for a technology partner capable of growing with you, supported by a team that understands your reality and the backing of an AI-powered contact center solution for enterprise scalability, Audara is your choice.
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